Legal
Software Access Policy
This policy sets out how access to purchased packages is provided, and what to expect after payment.
Digital delivery after payment confirmation
ApproveTrail packages are supplied digitally. There is no physical product and no shipping.
After payment has been confirmed and verified with Stripe, the package purchased is reviewed and the relevant digital access or setup information is sent to the email address entered during checkout, normally within one business day.
Correct email required
Access is sent only to the email address supplied at checkout. It is your responsibility to ensure that address is correct and monitored; access sent to a mistyped address cannot always be recovered without contacting us to confirm your order details.
Permitted users
Each package permits a stated number of users, shown on the Pricing page. Access must not be shared beyond that number.
Additional users can be requested at any time and may require a separate quotation or an upgrade to a higher package.
Active review and document-record limits
Each package states a maximum number of active reviews and document records. Archived or closed reviews do not normally count towards the active-review limit.
If you consistently approach or exceed the capacity of your package, contact us and we will explain the upgrade options available.
No sharing beyond allowance and no resale
Access credentials, review links and document records must not be shared beyond the permitted-user allowance of your package, and must not be resold, sublicensed or provided to a third party as a service.
Upgrades
You may upgrade to a higher package at any time to increase your permitted-user, active-review or document-record limits. Upgrades are charged as stated at the time of upgrade.
Package-based support
Support is provided by email at the level included with your package. Standard email support is normally answered within one to two business days; priority support is normally answered within one business day.
Support covers use of the delivered software and its included features. It does not include legal advice, document certification, bookkeeping or bespoke development.
If access does not arrive
Check your spam or promotions folder first. If access has still not arrived, email hello@approvetrail.co.uk with your order reference and it will be resent.
Restriction for fraud or serious misuse
Access may be restricted or suspended where the Acceptable Use Policy is breached, where fraud or serious misuse is suspected, where a payment is reversed, or where required by law. Where practical, notice is given first.
Contact
Questions about this document can be sent to hello@approvetrail.co.uk or posted to 72 Highcross Street, Leicester, LE1 4NN, United Kingdom.
ApproveTrail is independently owned and operated by Tilak Giri as a sole trader in the United Kingdom. This document is provided for transparency and does not constitute legal advice. It has not been reviewed or approved by a solicitor. Nothing in this document removes or limits your statutory rights as a consumer in the United Kingdom.
Ready for a clearer approval process?
Compare the seven ApproveTrail packages and choose the level that matches your reviewers, document volume and approval requirements.